Marion Cardamome

Massage · Movement · Therapy · Sound Healing

Privacy Policy

 

1. About This Policy

This Privacy Policy explains how Marion Stietel (trading as Marion Cardamome), ABN 63 638 434 083, collects, uses, stores, and protects your personal information.

I am committed to handling your personal information with care and respect. This policy applies to information collected through my website, booking platform, and any direct communications with me.

 

Legal framework: This policy is designed to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For clients located in the European Union or United Kingdom, I also aim to meet the requirements of the General Data Protection Regulation (GDPR). By providing your information and using my services, you confirm that you are over the age of 18.

2. Information I Collect

To provide you with safe, personalised, and effective services, I may collect the following types of personal information:

 

2.1 Identity & Contact Information

• Name, email address, phone number

• Date of birth

• Billing address and payment details

 

2.2 Health & Session Information

• Health history and any relevant medical background

• Details about treatment provided to you

• Information about your current lifestyle and wellbeing

 

I collect health information because it is essential to providing safe, appropriate care. This is sensitive information and is treated with the utmost discretion.

3. Why I Collect Your Information

Your information is collected and used only for the following purposes:

• To understand your health history and provide safe, effective sessions

• To manage bookings, invoicing and payment processing

• To send you relevant updates, offers or communications (only where you have consented)

• To seek your feedback on services

• To meet any legal or regulatory obligations

 

I will not use your personal information for any purpose unrelated to our work together, nor for any purpose you would not reasonably expect.

4. Sharing & Disclosure

I do not sell, rent, or trade your personal information. I will only disclose your information to a third party in the following circumstances:

• Where required by law

• Where authorised by law (for example, to protect public safety or my legal interests)

• Where you have given your explicit consent

 

4.1 Third-Party Platforms I Use

To operate my business, I use the following third-party platforms that may handle your data:

 

Platform	Purpose	Data involved
Book Like A Boss	Online booking management	Name, contact details, appointment info
Mailchimp	Email communications	Name, email address, email engagement data
PayPal / Square	Payment processing	Billing and payment details
Facebook / Meta	Marketing & social connection	Website behaviour (via pixel)
Google Analytics	Website analytics	Anonymised browsing behaviour

 

Each of these platforms has its own privacy policy. I encourage you to review them if you have any concerns about how they handle your data.

5. Cookies & Website Tracking

My website uses cookies and similar tracking technologies. These help me understand how visitors use my site so I can improve it.

 

5.1 What Cookies I Use

• Google Analytics: Tracks anonymised data about how you navigate the site (pages visited, time spent, etc.)

• Facebook Pixel: Tracks certain actions on my website to allow me to reach you with relevant content on Facebook/Instagram

• Book Like A Boss: May set cookies related to your booking session

 

5.2 Your Cookie Choices

Most browsers allow you to control or block cookies through their settings. Please note that disabling cookies may affect the functionality of some parts of my website.

If you are located in the EU or UK, you have the right to be informed about and consent to non-essential cookies before they are set. If you have any concerns, please contact me directly.

6. How Long I Keep Your Information

I retain your personal information only for as long as it is needed for the purposes it was collected, or as required by law. In general:

• Health and session records are kept for a minimum of 7 years (in line with Australian health records guidelines)

• Billing and transaction records are kept for 5 years (for tax and legal compliance)

• Email marketing data is kept until you unsubscribe or ask me to remove you

• Website analytics data is retained by Google Analytics per their standard retention settings

 

Please note: payment records held by PayPal or Square are managed by those platforms directly. I do not have the ability to delete records held within their systems — you would need to contact them separately for that.

7. Your Rights

You have the right to:

• Access the personal information I hold about you

• Request corrections to any information that is inaccurate or incomplete

• Withdraw consent to marketing communications at any time (by unsubscribing or contacting me)

• Request deletion of your personal information, subject to any legal retention obligations

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

 

For EU/UK clients, you additionally have the right to data portability and to object to certain types of processing under the GDPR.

 

To exercise any of these rights, please contact me at: [email protected]

8. Accuracy of Your Information

I make every reasonable effort to ensure that the information I hold about you is accurate, complete and up to date. If you believe any information I hold is incorrect or outdated, please let me know and I will correct it promptly.

9. Links to Other Websites

My website may contain links to external websites. I am not responsible for the privacy practices or content of those sites. I encourage you to review the privacy policies of any third-party sites you visit before providing your personal information.

If you wish to place a hyperlink to my website from another site, please request my written permission first.

10. Changes to This Policy

I may update this Privacy Policy from time to time to reflect changes in my practice or legal requirements. The current version will always be available on my website. I encourage you to review it periodically.

11. Contact & Complaints

If you have any questions about this Privacy Policy, or if you have a concern about how I have handled your personal information, please contact me:

 

Marion Stietel (Marion Cardamome) ABN 63 638 434 083 [email protected] If your concern is not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

 

Last updated: March 2026 | [email protected]