Marion Cardamome

Massage · Movement · Therapy · Sound Healing

Terms & Conditions

 

1. Introduction

This document sets out the Terms and Conditions that apply when you visit this website, use my services, or purchase my products. Please read them carefully — they outline your rights and obligations.

This website is operated by Marion Stietel (also known as Marion Cardamome), ABN 63 638 434 083. If you have any questions, you are welcome to reach me at [email protected].

By using this website or purchasing my services, you confirm that you are over the age of 18 and agree to be bound by these Terms and Conditions. All products and services are offered in compliance with Australian Consumer Law.

2. Disclaimer

My work is not intended to treat, diagnose, cure or prevent any disease. The information I share on this website and other platforms (YouTube, Facebook, TikTok, Medium, etc.) is provided solely for your education and personal development.

Nothing on this website or in my sessions is a substitute for advice from your qualified medical professional or healthcare provider. While I take great care to provide valuable, thoughtful content, I cannot be responsible for how you apply that information.

A professional relationship is only formed between us when you explicitly choose to work with me by purchasing my services or products.

 

Please note: Any testimonials or results shared on this website reflect my experience and that of previous clients. They are not a guarantee of results for anyone else. I may update or remove information on this website at any time without notice.

3. Suitability of Services

I offer a range of services as a massage therapist, movement facilitator, sound therapist, creative therapist, and body-mind coach. I care deeply about working with people where I can genuinely be of service.

 

3.1 Health History

At our first meeting, I will ask about any relevant health history. This may include:

• Previous or current mental health conditions

• Suicidal ideation or self-harm (past or present)

• Drug or substance dependency

• Schizophrenia or other psychotic disorders

• Known neurodivergence (e.g. ADHD, autism, etc.)

This is not about judgment — it is so I can support you safely and effectively, and refer you to a more appropriate specialist if needed.

 

3.2 Scope of Practice

While I am committed to your growth and wellbeing, there are areas that fall outside my professional scope. If I identify that your needs require specialised expertise beyond what I offer, I will be transparent with you and provide referrals to appropriate professionals.

By choosing to work with me, you acknowledge that my guidance is offered within the boundaries of my training and expertise.

4. Pricing & Payment

All prices are listed on my booking page and are subject to change. Current pricing applies at the time of booking.

 

4.1 Package Pricing

Discounted package pricing requires full payment at the time of booking. Payment plans may be available at my discretion — please reach out to discuss your situation.

 

4.2 Package Expiry

Multi-session packages must be used within the following timeframes from the date of purchase:

 

Package	Must be completed within
6-session package	12 months of purchase date
3-session package	6 months of purchase date

 

Refunds are not available on expired packages.

5. Cancellation & Refund Policy

I understand that life happens. My cancellation policy is designed to be fair to you while also protecting the sustainability of my small business, where every appointment matters.

In genuine emergencies, please contact me directly — no cancellation fee will be charged.

Sessions can also be rescheduled or have funds transferred to another service I offer, where possible.

 

5.1 Individual Sessions (Single & Pay-As-You-Go)

 

Notice Given	Applies To	Cancellation Fee
More than 48 hours	All individual sessions	No charge
24–48 hours	All individual sessions	50% of session fee
Less than 24 hours	All individual sessions	100% of session fee
Emergency (any time)	All individual sessions	No charge

 

5.2 Massage Sessions

 

Notice Given	Applies To	Cancellation Fee
More than 48 hours	Massage	No charge
24–48 hours	Massage	55% of session fee
Less than 24 hours	Massage	100% of session fee
Emergency (any time)	Massage	No charge

 

5.3 Group Single Workshops

 

Notice Given	Applies To	Cancellation Fee
More than 24 hours before	Group workshops	Full refund
Less than 24 hours	Group workshops	No refund
Unexpected special circumstances	Group workshops	Credit at my discretion

 

5.4 Group Programs

Group programs can be paid upfront or by payment plan. The following refund schedule applies:

 

Timing of Cancellation	Refund
Within 7 days of program starting	Full refund
After 7 days, before completing first half	50% refund
After completing half or more	Full payment is due (no refund)

 

5.5 Cancellations Initiated by Me

• If I am unable to deliver a booked session, I will do my best to reschedule at a mutually convenient time.

• If a group program or workshop is cancelled due to low numbers, you will receive a full refund.

• If I determine that continuing is not in your best interest, I reserve the right to end our work together and will offer a pro-rata refund.

• I also reserve the right to refuse or cancel a booking in cases involving abusive or threatening behaviour.

6. Resolving Problems

If something isn't working for you, please let me know in writing as soon as possible. Early communication gives us the best chance to address concerns together before they grow.

I am genuinely committed to finding solutions. If we can't resolve things between us, I may suggest a neutral third party to help facilitate a resolution.

Any disputes that cannot be resolved informally will be governed by the laws of Western Australia. That said, litigation is always a last resort — I much prefer we talk it through.

7. Governing Law

These Terms and Conditions are governed by the laws of Western Australia, Australia. By using this website or purchasing my services, you agree to submit to the jurisdiction of the courts of Western Australia.