Cancellation and Refund Policy for Single Consultations

Sometimes the unexpected happens and sometimes things don't work out.

 

You can cancel or reschedule a paid Single Consultation & Strategy Session, also called a 1:1 with Jen, up to 12 hours before the start time. To do that, find the original confirmation email in your inbox or any of the reminder emails that came via Book Like a Boss. Click on the appropriate link from one of those emails to cancel or reschedule.

 

If you reschedule, you won't be charged a second time.

 

If you cancel, I will need to manually refund you. Feel free to email me directly to let me know; otherwise, I should get a cancellation notice in my inbox and will take care of it. But I'm human, so I always appreciate a reminder. It will take a few business days for your refund to go through after I initiate the process. If it's been over a week and you don't see your refund, let me know.

 

If we have an appointment as scheduled and afterward you want to request a refund for any reason, do that. You can give me a reason, or not. If you feel strongly enough about needing a refund, I'd much rather you request one from me directly than any other way. Then I will process your refund. I generally assume good intentions and don't expect you will abuse my refund policy.