I help organisations leverage the power of key account management to accelerate client retention and revenue.
Through strategic planning and mindset strategies that get results. Here's some questions to ask yourself:
Relationships. Do you have influential relationships with your clients? The kind that remove roadblocks, get decisions made and secure trusted partner status?
Revenue. Are you hitting your quotas? Do your clients purchase your products and services ... from someone else? Are your clients more profitable - or less profitable - over time?
Retention. 70% of revenue comes from existing customers. Do you have the right have plans in place to keep them - not just this year, not just next year, but for years to come?
If you don't know the answers to even a few of these questions, let's talk.
Hello and welcome.
A little about me:
I've been held senior key account management roles for more than 15 years, looking after some of the world's most prestigious firms, including Merck & Co, Deutsche Bank, McKinsey & Company and Vodafone.
As a leader, I've recruited and coached teams in Australia, Europe and the United Kingdom with a strong focus on account growth, revenue and retention.
In 2016 I launched Account Manager Tips, an online resource helping busy account managers everywhere find success.